Givelink - FAQs

Frequently Asked Questions (FAQs)

What happens after I complete the donation payment?

When you make a donation through Givelink, you are essentially purchasing the goods needed by the respective charity directly. Upon completing the payment, the process of registering and dispatching the order to the affiliated supermarket begins. This process typically takes 5-14 days, depending on the overall volume of donations for the charitable organization. The supermarket is responsible for delivering to the location specified by the organization, and once the delivery is completed, you receive an email with a photo of the donated items! You can track the entire process from payment and product purchase to their delivery, and communicate directly with the charitable organization through our mobile app available on the Play Store and App Store.

How do I know it is secure?

Givelink was created by four visionaries with the goal of changing the world by making philanthropy more transparent, efficient, and easy. All charitable organizations in the app are approved in collaboration with HIGGS (Higher Incubator Giving Growth & Sustainability) and have been evaluated based on transparency and effectiveness. Payments are securely processed through Viva Wallet. We collaborate with MyMarket, ensuring that all products are purchased and delivered safely through their network of stores.

How can I ensure that my donation items will arrive?

Once the items are received by the respective charitable organization, you will receive a photo directly from them, along with confirmation of the delivery. Through our mobile app, you can also communicate with them directly for more information about the donation. Additionally, we will send you the purchase receipt of the donated items to your email.

How are the needs of organizations determined?

Each charitable organization manages its own specially designed platform through which it can input the goods it needs, monitor donations, and communicate directly with donors. Regarding the requested quantities, calculations are usually based on the number of individuals served by each organization and the time frame for which it wishes to meet its needs. Typically, quantities are determined based on a monthly budget. At present, only basic supermarket items are included (e.g., food, cleaning supplies, hygiene products, etc.).

How can I be certain that the products are effectively used by the charitable organizations?

At Givelink, we collaborate with approved and evaluated charitable organizations with a transparent history, substantial contributions, and a meaningful impact on society. Through the specially designed platform we provide them, they can register their actual needs based on the number of individuals they serve.

Are you a nonprofit organization?

Givelink is not a nonprofit organization, but a for-profit Private Equity Company that operates as an intermediary, connecting organizations and their actual needs, donors, and product suppliers. Our revenue/profit comes from commissions charged to suppliers who list their products on the platform. This way, we do not charge donors or charitable organizations extra.

What portion of the donation goes directly to the charitable organization?

Our fundamental principle is not to charge either the user or the charitable organization. Therefore, 100% of the donation funds are converted into real assistance and go directly to the charitable organization.

How do I know that my donation goes to valid charitable organizations?

Givelink ensures that all organizations included on the platform have been reviewed, approved, and evaluated by the specialized NGO assessment organization, Higgs, by the government, and other national assessment tools. Additionally, our team meets with each charitable organization in person and conducts its own assessment of their operational methods, transparency levels, and the people leading the charitable organizations.

Can I choose a specific charitable foundation or organization for my donation?

Certainly! Givelink offers a wide range of registered charitable organizations that you can choose to donate to. You can search for these organizations on our app and learn more about their activities and work. After informing yourself and selecting the organization you want to support, you can securely make your donation through Givelink.

How do I know which products to donate?

Givelink collaborates with charitable organizations that create a wish list of products they need and have an immediate requirement for, which is listed on the platform. So, for each product, you can see the quantities needed and either choose the products you want to donate to the charitable organization of your choice or use SmartPick. With SmartPick, you simply enter the amount you wish to donate, and the algorithm creates the optimal donation basket based on the amount and the specific needs of the organization.

What are the benefits of being a donor?

With Givelink, your donation has the maximum possible impact, and you know that your donation will be used directly for products that the charitable organization truly needs. Furthermore, you choose a specific charitable organization to donate to, according to your personal values and beliefs. Finally, you can make donations from anywhere and at any time, easily, quickly, and with transparency.

Is there a minimum or maximum amount I can donate?

No, you can donate any amount you want! Regardless of the amount, your donation will make an impact on each charity’s beneficiaries.

How is Givelink different from other donation platforms?

Givelink connects users, product suppliers and charities directly, allowing organizations to request the products they really need, users to donate the requested products and suppliers to transport them.

Can I donate money through Givelink or is it only for product donations?

Givelink only accepts product donations, not monetary donations. The monetary donation is automatically converted into the optimal combination of products needed by the charity based on the needs it has determined, through the SmartPick button.

Can I receive a receipt for my donation?

Yes, once the donation has been processed by our partner supplier, you will receive a receipt for the purchase of the product.

How often are the charity needs updated?

The list of charities and their needs are updated based on each charity’s preferences. Once a product is 100% full, it resets 1 week later. Products are sent to charities on a weekly basis from the partner supplier.

Can I request a specific charity to be added to the Givelink partner list?

Yes you can suggest charities to be added to the Givelink partner list, via our contact form, but we will first review and approve each partner with the established checks before adding them to the platform.

How do you choose the supplier you work with?

Givelink works with a reliable, well-known supplier/supermarket in Greece with a strong commitment to social responsibility and social impact, who can offer massive volumes of products through their advanced existing systems.

How do you ensure the quality of the products you donate?

The supplier takes care of the quality of the donated products, following the same criteria and regulations that it carries out in all orders and deliveries.

Can I donate used products or do I have to buy new products?

We do not support providing used products. All products donated are purchased and new.

How does Givelink handle donating products that are perishable or have expiry dates?

We do not manage the products directly, as they are processed by our partner supplier, who carefully manages and ships the products to the charity, always strictly adhering to the maintenance specifications, the same way it is done for every online order it receives outside of Givelink.

How does Givelink ensure the privacy and security of my personal and payment information?

At Givelink we take the privacy and security of your personal data and payment information seriously. We use state-of-the-art encryption and security protocols to protect your data and do not share your information with third parties outside of the app without your consent. Additionally, we work with trusted payment processors to ensure your transactions are processed securely and your payment information is never compromised. If you wish to learn more about how we manage information, we encourage you to read our Privacy Policy.

Can I donate products anonymously?

Donors cannot yet donate anonymously, but this feature will be available soon.

Can I donate products to multiple charities at once?

You can only donate to one charity at a time. If you would like to have this feature, we suggest you always contact us!

Can I cancel or modify my donation through Givelink after it has been made?

Refunds can be made until delivery is made. Delivery time depends on the time of donation and is delivered to each charity approximately 1 week after their needs are renewed. Once delivery is scheduled by the supplier, refunds are not possible.

Do you accept donations from businesses?

Unfortunately, we don’t have the ability to make specialized donations from businesses yet, but we plan to add it to the app soon. If you represent a business, and are interested, we would be more than glad to hear from you on contact@Givelink.app.